Politique de Confidentialité
Dernière mise à jour : 5 avril 2026
This Privacy Policy describes how Facture Énergie collects and uses your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.
Collecte d’Informations
We collect information in several ways to provide and improve our services. When you visit our website, we automatically gather certain technical data such as your IP address, browser type, pages visited, and time spent on each page. This information helps us understand how users interact with our platform and identify areas for improvement.
If you choose to register an account or contact us, we collect personal details including your name, email address, and any messages you send. We may also collect information about your energy consumption patterns or utility preferences if you choose to share such details with us. All information is collected transparently, and you control what personal data you provide to us.
Utilisation des Données
We use the information we collect to deliver and enhance our services. Your data allows us to personalize your experience, provide relevant content about energy bill management, and send you updates about French energy providers like EDF and Engie. We analyze usage patterns to improve website functionality and develop new features that better serve your needs.
Your information helps us respond to your inquiries, provide customer support, and maintain the security of our platform. We may use aggregated, anonymized data for statistical analysis and research purposes. We never sell your personal information to third parties. We only share data with service providers who assist us in operating our website and providing services, and only when necessary for legitimate business purposes.
Vos Droits
You have several important rights regarding your personal data. You can request access to any personal information we hold about you at any time. You also have the right to correct inaccurate data, request deletion of your information, and restrict how we use your data. Additionally, you may withdraw consent for certain data processing activities without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days. You also have the right to lodge a complaint with the appropriate data protection authority if you believe we have violated your privacy rights.
Cookies et Technologies de Suivi
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality. Essential cookies are necessary for the website to function properly, while analytics cookies help us understand user behavior and optimize our content about energy comparisons and utility cost management.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking certain cookies may impact your ability to use some features of our website. For more detailed information about how we use cookies, please refer to our separate Cookie Policy.
Sécurité des Données
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses secure encryption protocols (SSL/TLS) for data transmission. Access to personal data is restricted to employees and service providers who need it to perform their duties and who have committed to confidentiality.
While we strive to maintain the highest security standards, no method of transmission over the internet is completely secure. We cannot guarantee absolute security of your data. We encourage you to use strong passwords and protect your account credentials. If you believe your data has been compromised, please contact us immediately.
Modifications de cette Politique
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make material changes, we will notify you by posting the updated policy on our website and updating the “Last updated” date. Your continued use of our website following notification of changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this policy regularly to stay informed about how we protect your information. If you have concerns about changes we make, please contact us to discuss your questions or concerns.
Nous Contacter
If you have questions about this Privacy Policy or our data handling practices, you can contact us:
Email : [email protected]
Téléphone : +33 4 72 38 91 56
Adresse : Avenue de la République 127, Lyon, 69003, France
We will respond to your inquiries as quickly as possible. Your privacy is important to us, and we are here to help with any concerns you may have.